Jebana Fabrics wants customers to know what to do when an order needs to be cancelled, returned, replaced or refunded. This policy is a general store policy and may be supplemented by product-specific information shown before purchase.
Before fulfilment
If you need to change or cancel an order, contact the store as soon as possible. A cancellation may not be possible after an item has been dispatched, prepared, customised or otherwise committed for fulfilment.
Returns
Unless a different period is stated for a product or required by applicable law, contact us promptly after receiving an item if you want to request a return. Returned items should normally be unused, in substantially the condition received and accompanied by any relevant packaging or proof of purchase.
Items that may not be returnable
Depending on the product and applicable requirements, restrictions may apply to personalised or custom-made goods, perishable items, hygiene-sensitive goods, digital products that have been supplied, or items damaged after delivery through misuse.
Damaged, defective or incorrect items
Please contact us promptly and provide reasonable details or evidence so we can review the issue. Where appropriate, we may arrange a replacement, repair, store credit or refund.
Refunds
Approved refunds are normally returned using an appropriate payment method. Processing time can vary depending on the payment provider or bank. Any non-refundable fees or deductions will only be applied where disclosed and permitted.
Delivery charges
Original or return delivery costs may depend on the reason for the return, the product and the store's delivery arrangement. If an error is ours, we will review reasonable delivery costs as part of the resolution.
How to request help
Provide your order number, contact details, the item involved and the reason for the request.
Contact
Email: addasiesi@gmail.com